PENGARUH PROMOTION, PRODUCT QUALITY, PRICE FAIRNESS TERHADAP BRAND IMAGE DAN PURCHASE DECISION

Main Article Content

Jalaludin Wahid

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh promosi, kualitas produk, dan keadilan harga terhadap citra merek dan keputusan pembelian. Dengan menggunakan pendekatan kuantitatif, penelitian ini mengumpulkan data melalui kuesioner yang disebarkan kepada konsumen produk tertentu. Data yang diperoleh dianalisis menggunakan metode regresi linear berganda untuk menguji hubungan antara variabel bebas (promosi, kualitas produk, dan keadilan harga) dengan variabel mediasi (citra merek) serta variabel dependen (keputusan pembelian). Hasil penelitian menunjukkan bahwa promosi, kualitas produk, dan keadilan harga berpengaruh positif dan signifikan terhadap citra merek, yang pada akhirnya juga memengaruhi keputusan pembelian. Citra merek terbukti menjadi variabel mediasi yang memperkuat hubungan antara ketiga faktor tersebut dan keputusan pembelian. Temuan ini mengindikasikan bahwa strategi pemasaran yang efektif harus mempertimbangkan faktor promosi, peningkatan kualitas produk, serta penetapan harga yang adil untuk meningkatkan citra merek dan mendorong keputusan pembelian konsumen.

Downloads

Download data is not yet available.

Article Details

How to Cite
Jalaludin Wahid. (2025). PENGARUH PROMOTION, PRODUCT QUALITY, PRICE FAIRNESS TERHADAP BRAND IMAGE DAN PURCHASE DECISION. Musytari : Jurnal Manajemen, Akuntansi, Dan Ekonomi, 15(4), 81–90. https://doi.org/10.8734/musytari.v15i4.11260
Section
Articles

References

Abdullah, D., Hamir, N., Md Nor, N., Krishnaswamy, J., & Mardhiah Mohamed Rostum, A. (2018). Food Quality, Service Quality, Price Fairness and Restaurant Re-Patronage Intention: The Mediating Role of Customer Satisfaction. International Journal of Academic Research in Business and Social Sciences, 8(17). https://doi.org/10.6007/IJARBSS/v8-i17/5226

Abidin, R. S. (2023). The Influence of Product Quality, Brand Image, and Price on Purchase Decision of Cimory Yogurt Drink: A Case in the Special Region of Yogyakarta. Journal of Management and Business Environment (JMBE), 4(2), 150–161. https://doi.org/10.24167/jmbe.v4i2.5012

Andarista, F., Santi Hariyani, D., & Ula Ananta Fauzi, R. (2022). Pengaruh Brand Ambassador Dan Promosi Terhadap Minat Beli Brand Erigo Melalui Brand Image Sebagai Variabel Intervening. Journal of Current Research in Business and Economics, 01(02), 36–44.

Arsta, I. A. D. P., & Respati, N. N. R. (2021). The Effect Of Sales Promotion On Purchase Decisions Mediated By Brand Image (Study On E-Commerce Tokopedia In Bali). American Journal of Humanities and Social Sciences Research, 5(12), 205–215. https://www.ajhssr.com/wp-content/uploads/2021/12/Y21512205215.pdf

Artuğer, S., Sayın, K., & Kilinç Şahı̇n, S. (2024). The effect of social servicescape on price fairness and customer trust: a study in coffee shops. British Food Journal, 126(7), 2982–2998. https://doi.org/10.1108/BFJ-01-2024-0059

Asnawati, Nadir, M., Wardhani, W., & Setini, M. (2022). The effects of perceived ease of use, electronic word of mouth and content marketing on purchase decision. International Journal of Data and Network Science, 6(1), 81–90. https://doi.org/10.5267/J.IJDNS.2021.10.001

Babin, B. J., Hardesty, D. M., & Suter, T. A. (2003). Color and shopping intentions: The intervening effect of price fairness and perceived affect. Journal of Business Research, 56(7), 541–551. https://doi.org/10.1016/S0148-2963(01)00246-6

Bae, J. H., & Jeon, H. M. (2022). Exploring the Relationships among Brand Experience, Perceived Product Quality, Hedonic Value, Utilitarian Value, and Brand Loyalty in Unmanned Coffee Shops during the COVID-19 Pandemic. Sustainability (Switzerland), 14(18). https://doi.org/10.3390/su141811713

Chen, Y. S., Chang, T. W., Li, H. X., & Chen, Y. R. (2020). The influence of green brand affect on green purchase intentions: The mediation effects of green brand

associations and green brand attitude. International Journal of Environmental Research and Public Health, 17(11), 1–17. https://doi.org/10.3390/ijerph17114089

Dam, S. M., & Dam, T. C. (2021). Relationships between Service Quality, Brand Image, Customer Satisfaction, and Customer Loyalty. Journal of Asian Finance, Economics and Business, 8(3), 585–593. https://doi.org/10.13106/jafeb.2021.vol8.no3.0585

Desmirasari, R., & Hikmah, H. (2024). The Influence of Brand Image, Electronic Word of Mouth, and Product Quality on Consumer Purchasing Decisions For Marina Products in Batam City. J-MAS (Jurnal Manajemen Dan Sains), 9(1), 268. https://doi.org/10.33087/jmas.v9i1.1594

Ejemot-Nwadiaro, R. I., Ehiri, J. E., Arikpo, D., Meremikwu, M. M., & Critchley, J.

A. (2021). Hand-washing promotion for preventing diarrhoea. Cochrane Database of Systematic Reviews, 2021(1). https://doi.org/10.1002/14651858.CD004265.pub4

Fajri, I., Rizkyanfi, M., & Smaya, R. (2021). The Effect Of Social Media Marketing On Purchase Decisions With Brand Awareness As An Intervening Variables In Praketa Coffee Shop Purwokerto. The Journal Gastronomy Tourism, 8(2), 97–

https://doi.org/10.17509/gastur.v8i2.41922

Fennell, P. B., Coleman, J. T., & Kuo, A. (2020). The moderating role of donation quantifiers on price fairness judgments. Journal of Business Research, 110(February), 464–473. https://doi.org/10.1016/j.jbusres.2020.02.017

Hair, J. F., & Brunsveld, N. (2019). Essentials of business research methods. In Essentials of Business Research Methods. Routledge. https://doi.org/10.4324/9780429203374

Hanaysha, J. R., Al Shaikh, M. E., & Alzoubi, H. M. (2021). Importance of marketing mix elements in determining consumer purchase decision in the retail market. International Journal of Service Science, Management, Engineering, and Technology, 12(6), 56–72. https://doi.org/10.4018/IJSSMET.2021110104

Herrmann, A., Xia, L., Kent, M. B., & Huber, F. (2007). The influence of price fairness on customer satisfaction: An empirical test in the context of automobile purchases. Journal of Product and Brand Management, 16(1), 49–58. https://doi.org/10.1108/10610420710731151

Hien, N. N., Phuong, N. N., van Tran, T., & Thang, L. D. (2020). The effect of country- of-origin image on purchase intention: The mediating role of brand image and brand evaluation. Management Science Letters, 10(6), 1205–1212. https://doi.org/10.5267/j.msl.2019.11.038

Hogas, R. K., Aziz, N., & Sudiyono, W. (2024). The Influence of Brand Image, Product Quality, and Customer Service on Purchase Decision at Current Jaya Store in Madiun City. Jamanika (Jurnal Manajemen Bisnis Dan Kewirausahaan), 4(2), 162–171. https://doi.org/10.22219/jamanika.v4i2.33653

Ihzaturrahma, N., & Kusumawati, N. (2021). Influence of Integrated Marketing Communication To Brand Awareness and Brand Image Toward Purchase Intention of Local Fashion Product. International Journal of Entrepreneurship and Management Practices, 4(15), 23–41. https://doi.org/10.35631/ijemp.415002

Infante, A., & Mardikaningsih, R. (2022). The Potential of Social Media as a Means of Online Business Promotion. Journal of Social Science Studies (JOS3), 2(2), 45–

https://doi.org/10.56348/jos3.v2i2.26

Jasmani, J., & Sunarsi, D. (2020). The Influence of Product Mix, Promotion Mix and Brand Image on Consumer Purchasing Decisions of Sari Roti Products in South Tangerang. PINISI Discretion Review, 1(1), 165.

https://doi.org/10.26858/pdr.v1i1.13409 Journal, C. (2021). Cafetaria journal. 2(2), 15–27.

Lamasi, W. I., & Santoso, S. (2022). The influence of promotion, product quality and brand image towards customer purchase decisions of Wardah cosmetic products. International Journal of Research in Business and Social Science (2147- 4478), 11(2), 67–73. https://doi.org/10.20525/ijrbs.v11i2.1579

Lin, Y. H., Lin, F. J., & Wang, K. H. (2021). The effect of social mission on service quality and brand image. Journal of Business Research, 132(October), 744–752. https://doi.org/10.1016/j.jbusres.2020.10.054

Lutian, K., Afifah, N., Purmono, B. B., & Hendri, M. irfani. (2024). The influence of price fairness and hedonic lifestyle on purchase decision. Brand image as a mediating variable on second-hand iphone. Journal of Management Science (JMAS), 7(1), 108–118. www.exsys.iocspublisher.org/index.php/JMAS

Mao, Y., Lai, Y., Luo, Y., Liu, S., Du, Y., Zhou, J., Ma, J., Bonaiuto, F., & Bonaiuto,

M. (2020). Apple or Huawei: Understanding flow, brand image, brand identity, brand personality and purchase intention of smartphone. Sustainability (Switzerland), 12(8), 1–22. https://doi.org/10.3390/SU12083391

Mari Ci, A., & Raymond. (2021). Pengaruh Kualitas Produk Dan Promosi Terhadap Keputusan Pembelian Rumah Di Golden City Residence Kota Batam. JURNAL ILMU: Jurnal Ilmiah Mahasiswa, 3(3), 3.

Mbete, G. S., & Tanamal, R. (2020). Effect of Easiness, Service Quality, Price, Trust of Quality of Information, and Brand Image of Consumer Purchase Decision on

Shopee Online Purchase. Jurnal Informatika Universitas Pamulang, 5(2), 100. https://doi.org/10.32493/informatika.v5i2.4946

Mustafa, S., & Al-Abdallah, G. (2020). The evaluation of traditional communication channels and its impact on purchase decision. Management Science Letters, 10(7), 1521–1532. https://doi.org/10.5267/j.msl.2019.12.014

Nilowardono, S., Baktiono, A., Artaya, I. P., & Rosyid, A. (2024). The Influence of Product Quality on Purchase Decision Through Brand Image: A Case Study On 3second Fashion. IJEBD (International Journal of Entrepreneurship and Business Development), 7(1), 30–39. https://doi.org/10.29138/ijebd.v7i1.2612

Nutbeam, D., & Muscat, D. M. (2021). Health Promotion Glossary 2021. Health Promotion International, 36(6), 1578–1598. https://doi.org/10.1093/heapro/daaa157

Pidada, I. A. I., & Suyasa, P. G. G. T. (2021). the Impact of Content Marketing, Influencers, and E-Promotion on Purchase Intention. Jurnal Ekonomi Dan Bisnis Airlangga, 31(2), 117. https://doi.org/10.20473/jeba.v31i22021.117-123

Poljić, M., Tešić, D., & Košutić, N. (2018). Participation of digital promotion in the promotional mix of small enterprises. Strategic Management, 23(4), 32–39. https://doi.org/10.5937/straman1804032p

Program, S., & Harapan, U. P. (2022). The Influence of Promotion and Brand Image on Customer Purchase Decision at PT Isuindomas Putra , Medan. 2022, 9–19.

Qian, C., Wu, C. F., Zhang, Z., & Huang, H. Y. (2019). A study on the promotional mix of pre-service in the view of service design. Industrial Management and Data Systems, 119(8), 1669–1690. https://doi.org/10.1108/IMDS-08-2018-0331

Raheni, C., Akkas, N., & ... (2024). The Influence of Product Quality, Payment Methods, and Timeliness of Delivery at Marketplace Shopee on Purchase Decisions (Survey on Students of …. Jurnal Sinar …, 11, 61–75. https://jurnal.unismuhpalu.ac.id/index.php/JSM/article/view/5186%0Ahttps://jur nal.unismuhpalu.ac.id/index.php/JSM/article/download/5186/3820

Raji, R. A., Rashid, S., & Ishak, S. (2019). The mediating effect of brand image on the relationships between social media advertising content, sales promotion content and behaviuoral intention. Journal of Research in Interactive Marketing, 13(3), 302–330. https://doi.org/10.1108/JRIM-01-2018-0004

Rihayana, I. G., Putra Salain, P. P., Eka Rismawan, P. A., & Mega Antari, N. K. (2022). the Influence of Brand Image, and Product Quality on Purchase Decision. International Journal of Business Management and Economic Review, 04(06), 342–350. https://doi.org/10.35409/ijbmer.2021.3345

Roy, P., & Datta, D. (2022). ISSN NO : 2347-6648 THEORY AND MODELS OF CONSUMER BUYING BEHAVIOUR : A DESCRIPTIVE STUDY Page No : 206 ISSN NO : 2347-6648 Page No : 207. XI(2347), 206–217.

Royo-Vela, M., & Sánchez, M. P. (2022). Downward price-based luxury brand line extension: Effects on premium luxury buyer’s perception and consequences on buying intention and brand loyalty. European Research on Management and Business Economics, 28(3). https://doi.org/10.1016/j.iedeen.2022.100198

Samoggia, A., Grillini, G., & Del Prete, M. (2021). Price Fairness of Processed Tomato Agro-Food Chain: The Italian Consumers’ Perception Perspective. Foods, 10(5). https://doi.org/10.3390/foods10050984

San, V., Kijkasiwat, P., & Abbasi, A. (2022). Understanding Service Quality and Price Fairness To Customer Loyalty in the. International Journal of Social Science Research (IJSSR), 4(1), 505–518.

Sanjaya, W. N., & Sukma, A. (2023). The influence of brand image promotion and product quality on the purchase decision of hammerstout products. Enrichment: Journal of Management, 13(3), 1772–1786.

Sanny, L., Arina, A. N., Maulidya, R. T., & Pertiwi, R. P. (2020). Purchase intention on Indonesia male’s skin care by social media marketing effect towards brand image and brand trust. Management Science Letters, 10, 2139–2146. https://doi.org/10.5267/j.msl.2020.3.023

Song, M.-K., Moon, J.-H., & Park, S.-W. (2019). Exploring the Antecedents of Price Fairness in the Fast Food: A case of McDonald’s. The Institute of Management and Economy Research, 10(4), 181–195. https://doi.org/10.32599/apjb.10.4.201912.181

Stiawan, I. G. B. H., & Jatra, I. M. (2022). The Role of Brand Image Mediate the Influence of Price Fairness on Purchase Decisions for Local Fashion Brand Products. European Journal of Business and Management Research, 7(3), 114–

https://doi.org/10.24018/ejbmr.2022.7.3.1244

Sudirman, M. P. D., & Herdinata, C. (2023). The Influence of Service Quality on Purchase Decision with Brand Image as an Intervening Variable at Pop Hotel Diponegoro Surabaya. International Journal of Review Management Business and Entrepreneurship (RMBE), 3(2), 1–8. https://doi.org/10.37715/rmbe.v3i2.4456

Suyitno, & Khijatul Istiadah. (2018). Pengaruh Promosi dan Kualitas Pelayanan Terhadap Keputusan Pembelian di Krema Koffie. Ecomant, 5(1), 1–15. https://ejournal.unsrat.ac.id/index.php/emba/article/view/34362/32290

Syafarudin, A. (2021). The Effect of Product Quality on Customer Satisfaction Implications on Customer Loyalty in the Era Covid-19. Ilomata International Journal of Tax and Accounting, 2(1), 71–83. https://doi.org/10.52728/ijtc.v2i1.204

Triandewo, M. A., & Indiarto, R. P. (2021). The Effect of Service Quality, Store Atmosphere, and Price Fairness on Customer Satisfaction and Their Impact To Customer Loyalty on Kopi Kenangan in Jakarta. International Journal of Business, Economics and Law, 25(2), 49–59.

Ummah, M. S. (2019). No 主観的健康感を中心とした在宅高齢者における 健康関連指標に関する共分散構造分析Title. Sustainability (Switzerland), 11(1), 1–

http://scioteca.caf.com/bitstream/handle/123456789/1091/RED2017-Eng- 8ene.pdf?sequence=12&isAllowed=y%0Ahttp://dx.doi.org/10.1016/j.regsciurbe co.2008.06.005%0Ahttps://www.researchgate.net/publication/305320484_SIST EM_PEMBETUNGAN_TERPUSAT_STRATEGI_MELESTARI

Victor Kamanda, S., & Yusman, E. (2022). 2022) 2393-2399 Accredited. Jurnal Mantik, 6(2), 2393–2399.

Widyarsih, A. R., CAHAYA, Y. F., & Chairul, A. G. (2023). The Influence Of Brand Image, Viral Marketing, And Product Quality On Purchase Intention. Adpebi International Journal of Multidisciplinary Sciences, 2(1), 102–109. https://doi.org/10.54099/aijms.v2i1.460

Xia, L., Monroe, K. B., Cox, J. L., Kent, ), Monroe, B., & Jones, J. M. (2004). The Price Is Unfair! A Conceptual Framework of Price Fairness Perceptions. In Price Fairness Perceptions / 1 Journal of Marketing (Vol. 68).

Yang, J., Li, S., Wang, Z., Dong, H., Wang, J., & Tang, S. (2020). Using deep learning to detect defects in manufacturing: A comprehensive survey and current challenges. Materials, 13(24), 1–23. https://doi.org/10.3390/ma13245755

Yunaida, E. (2018). Pengaruh Brand Image (Citra Merek) terhadap Loyalitas Konsumen Produk Oli Pelumas Evalube di Kota Langsa. Jurnal Manajemen Dan Keuangan, 6(2), 798–807. https://doi.org/10.33059/jmk.v6i2.685

Zhang, X., & Dong, F. (2020). Why do consumers make green purchase decisions? Insights from a systematic review. International Journal of Environmental Research and Public Health, 17(18), 1–25. https://doi.org/10.3390/ijerph17186607